Connected Care Pathway Coordinator

As a Connected Care Pathway Coordinator at Cromwell Hospital, you will provide efficient administration and services to Bupa Insurance Specialist Centres.

You will be fundamental in the day-to-day coordination of Specialist Centres, ensuring that a high-quality service is delivered to patients.

Key Responsibilities:

• Communicate with patients when necessary, ensuring patients are comfortable with next steps in their pathway journey.
• Ensure relevant test results are available for consultant, secretary, and/or MDT meetings.
• Ensure specialist centre clinics have appropriate access for UKI customers as outlined in agreed SLAs.
• Proactively respond to patient queries when appropriate.
• Be the point of contact for UKI in relations to the day to day running of the specialist centres.
• Create and maintain a record of current provision including consultant clinics, radiologist clinics and triage appointments.
• When relevant, book patient appointments and communicate times to the consultant, radiologist, and patient.
• You will be solutions focussed, when issues arise in the coordination of services you will be comfortable in developing processes to improve the patient experience.
• Ensure all processes are documented, work closely with the CNS to ensure SOPs are up to date, ensuring a strong succession plan.

Supporting with quarterly KPI submissions to UKI:

• You will have a sound knowledge of the agreed KPIs.
• Coordinate the pathways to ensure as much as possible we continue to meet our KPI’s.
• Work closely with the MI team to support with data requests relating to specialist centres.
• Help shape new KPI reports, using your experience you will understand the feasibility of certain KPI’s.
• Use your knowledge to set up new processes to allow us to collect KPI’s appropriately.

Benefits:

• Annual leave accrual paid every time you work
• Subsidised staff canteen and coffee shop led by expert caterers
• Access to preferential rates on Bupa products, such as health assessments, menopause plan and some dental practices
• Inclusion in the NEST government pension scheme