Community Health Worker

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, and prioritize safety and quality in everything they do.

Position Summary This is a field-based Community Health Worker position working with members/communities in Lake County, IL, and surrounding counties. As a Community Health Worker, you will serve as a bridge between the community and the healthcare system through outreach and education, helping Aetna members attain and maintain better health outcomes.

Responsibilities

• Work in various environments, including patient homes, with unknown working conditions
• Communicate medical information to healthcare professionals and care coordinators over the telephone
• Utilize knowledge of formal and informal community agencies and resources
• Have working knowledge of multi-system outreach programs related to healthcare delivery, clinical education, and health-related services
• Develop strong interpersonal and communication skills to work effectively with diverse constituencies
• Occasionally work on weekends and travel to multiple office and home locations
• Influence medical care providers to adjust interventions based on a member's cultural, ethnic, or religious preferences
• Collaborate in a team, manage multiple priorities, and utilize effective time management skills
• Provide exceptional organizational and interpersonal skills, with attention to detail
• Effectively support care for socially and medically complex patients in non-traditional settings
• This is a full-time position, requiring up to 70% travel

Required Qualifications

• Located in Lake County, IL, or surrounding area
• Willing to travel within a 90-mile radius from Lake County, IL, at least 70% of the time
• Reliable transportation
• 1-3 years of relevant experience, such as community outreach or home visits to members/patients
• Experience serving Medicaid populations in urban or rural environments with familiarity of local resource networks

Preferred Qualifications

• Experience working in a community/outpatient setting
• Community Health Worker certification or equivalent training and experience
• Preferred skills: Mental Health First Aid, Trauma-Informed Care, HIPAA, C.L.A.S. Standards, Motivational Interviewing, and specialized training in medical terminology and practices for designated health conditions
• Meet all requirements set forth by local state, i.e., first aid, CPR, TB screen, etc.
• Experience using a computer, including Excel and Electronic Health Records

Education

• High School Diploma or G.E.D.

Anticipated Weekly Hours 40

Time Type Full-time

Pay Range $18.50 - $38.82 per hour

Benefits Eligible for a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.