Community Health Worker 1

The Community Health Worker (CHW) 1 serves as a liaison between health and social services and the community, identifying health-related issues, collecting data, and discussing concerns with the people served.

The CHW 1 works as a key member of care teams, applying a hands-on approach to member engagement, supporting case management functions, addressing social determinants of health (SDOH) needs, improving self-management of chronic conditions, navigating the healthcare system, and promoting prevention and health education tailored to the needs of the communities served.

Responsibilities:

• Conduct in-person assessments to understand member care needs, preferences, socioeconomic barriers, and evaluate the home environment.
• Assist members in navigating healthcare and social service systems, coordinating access to basic needs, and scheduling physical and behavioral health visits.
• Advocate for members with providers, community resources, schools, and others, including accompanying members to provider visits as requested.
• Identify and address barriers to healthy living and healthcare access, ensuring members can attend their appointments.
• Promote and monitor adherence to care plans, providing motivational interviewing to support medication and treatment adherence.
• Provide social support to boost members' morale and sense of self-worth.
• Support member self-management through culturally appropriate health education and coaching.
• Conduct research and in-person outreach to locate difficult-to-contact members.
• Build and maintain relationships with providers and community resources to support member referrals.
• Regularly travel to conduct member visits, provider visits, and community-based visits as needed.
• Work collaboratively with other associates as a member of the care support teams.
• Attend community events to connect with members and provide education on case management services.

Requirements:

• High School Diploma or equivalent
• Minimum two (2) years of experience with community resources, health agencies, or social services
• Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
• Exceptional communication and interpersonal skills
• Ability to multi-task in a fast-paced environment
• Respect for cultural and demographic diversity
• Strong written communication skills and advocacy for members at all care levels
• Must have a separate room with a locked door that can be used as a home office

Preferred Qualifications:

• Community Health Worker training and/or certificate or willingness to complete within one (1) year
• Bachelor's degree in social work or related field
• Familiarity with state Medicaid program guidelines
• Experience engaging with Medicaid enrollees
• Fluent in Spanish, French Creole, or Vietnamese