Community Health and Wellbeing Worker (CHWW)

As a Community Health and Wellbeing Worker (CHWW), you will be a frontline primary care and public health worker recruited from the local community.

Through proactive outreach, you will help tackle health inequalities, identify unmet needs and improve access to health and social care.

Working closely with households, GP practices and community partners, you will promote health and wellbeing through personalised education, practical support, advocacy and signposting.

You will build trusted relationships, help people overcome barriers to accessing services and support communities to make informed choices about their health.

This is an exciting opportunity to help establish and shape an innovative, community-led approach to improving health and wellbeing across Haringey.

Main duties of the job

• Undertake monthly household visits, or more frequently according to identified need, across a defined geographical area of up to 120 households.
• Build trusted relationships, identify health and social needs, and provide proactive, holistic support while respecting individual choice, consent and confidentiality.

The Community Health and Wellbeing Workers project is delivered through Haringey's Borough Integrator Partnership, a collaboration between Haringey council, Haringey GP Federation, Whittington Health NHS Trust.

Working closely with, voluntary and community sector organisations, and residents, the partnership leads the development and delivery of neighbourhood health across the borough.

As Haringey's designated integrators, we bring together health, care and community services to support more joined-up, preventative and person-centred care.

Building on successful models such as the Multi-Agency Care and Coordination Team (MACCT), we help design, coordinate and scale integrated neighbourhood services that improve outcomes, reduce health inequalities and support people to stay well in their communities.

Through strong local partnerships, shared leadership and a commitment to tackling inequity, we are helping shape a neighbourhood health model that puts residents at the centre and enables services to work better together for the people of Haringey.

Job responsibilities

• Deliver personalised health promotion and health literacy support, tailored to individual and cultural needs.
• Provide evidence-based information on smoking cessation, alcohol consumption, healthy eating and physical activity.
• Promote informed choices about immunisations, breastfeeding and NHS screening programmes, in accordance with current guidance.
• Identify individuals who may be eligible for immunisations and health screening, encouraging uptake and supporting access.
• Support people living with long-term conditions through health education, encouragement of treatment adherence and timely escalation of health concerns.
• Identify social, environmental and household factors affecting health and help address barriers through appropriate services.
• Help households navigate health, social care and voluntary sector services, overcoming practical barriers to access.
• Provide appropriate signposting and referrals, following up where necessary to support successful engagement.
• Build trusted, professional and culturally sensitive relationships with individuals and households.
• Provide empathetic listening, practical emotional support and signposting to specialist services where appropriate.
• Use health coaching and motivational techniques, including collaborative goal setting and problem-solving.
• Maintain accurate, timely and confidential records of household needs, interventions and outcomes using approved digital systems.
• Record relevant outreach information in authorised clinical systems, in accordance with information governance requirements.
• Share relevant findings and emerging concerns with GP practices and multidisciplinary teams to support coordinated care.
• Engage with communities, gathering feedback to inform accessible, responsive and inclusive service improvements.
• Strengthen community networks, informal support and resilience.
• Advocate for individuals and communities, communicating unmet needs to relevant services.
• Identify and promote community assets, networks and opportunities supporting health, wellbeing and social connection.
• Recognise, record and promptly escalate safeguarding concerns, clinical red flags and risks to household wellbeing in accordance with organisational procedures.
• Maintain professional boundaries, work within agreed competencies and seek guidance when needs exceed the scope of the role.
• Protect confidential information and comply with information governance, consent and data protection requirements.
• Follow lone-working, personal safety and incident-reporting procedures during community visits.
• Participate in supervision, mandatory training, reflective practice and service evaluation, contributing to continuous improvement.

Person Specification

Skills and Abilities

• Communicates clearly, respectfully and sensitively, adapting to different needs and levels of health literacy.
• Builds trust, listens empathetically and maintains appropriate professional boundaries.
• Recognises concerns, uses sound judgement and seeks advice or escalates promptly when appropriate.
• Works inclusively and without discrimination, respecting dignity, choice, confidentiality and cultural differences.
• Organises visits and competing priorities, works independently and collaborates effectively with GP practice and multidisciplinary colleagues.
• Uses basic digital tools and can maintain accurate, timely records, with training on local systems.
• Uses practical problem-solving and supports people to identify achievable goals.
• Can undertake community-based household visits and travel across the designated area, with reasonable adjustments where appropriate.
• Demonstrates self-awareness, resilience, reliability and commitment to improving community wellbeing.

Qualifications

• Formal qualifications are not required; willingness to undertake role-specific training and development.

Knowledge

• Knowledge of Haringey communities, cultures and barriers to accessing local services.
• Awareness of local community organisations, resources and support networks.
• Awareness of confidentiality, safeguarding and professional boundaries, with willingness to complete required training.

Experience

• Experience of building positive relationships with people from different backgrounds, gained through employment, volunteering or community or other relevant activities.
• Experience of helping others access information, support or services, in a paid, voluntary or informal capacity.