Community Experience Manager

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain, and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high-quality, and empathetic care that the traditional system cannot support.

As Community Experience Manager, you'll own the member experience: how women are welcomed in, how we keep the space safe and judgement-free, and the programmes and events that make them want to stay. You'll lead our moderation team and work closely with our Community Lead and Community Engagement Manager, plus brand, marketing, and the wider team, to make Hers a community women trust.

Responsibilities:

• Own the member journey for community, from onboarding through to long-term engagement and retention.
• Lead day-to-day community operations: moderation, escalation paths, and community guidelines. Coach our support team lead and moderators.
• Plan and deliver community programmes and events in line with the Community Strategy.
• Partner with brand, social, and CRM, so what members see in the community matches the story we tell outside it.
• Track and report on community health metrics - and turn what you learn into action.
• Share member feedback across the business, and keep processes and playbooks up to date as Hers grows.

Requirements:

• 3 to 4+ years in community management, community operations, or marketing (bonus points for health and wellness).
• You've built and improved systems and workflows and handled sensitive member moments with a calm head.
• You've mentored or managed a small team.
• You think in member journeys and campaigns, and you test and improve them as you go.
• You're data-driven: you set clear KPIs, track community impact, and turn what you find into your next test.

Benefits:

• Invest in your growth – Annual development budget plus 3 days of professional development leave.
• Work flexibly – Hybrid setup with 3 days a week in our Old Street office, designed for focus and collaboration.
• Support your well-being – Private health insurance through Vitality or opt for a monthly wellness allowance to spend on what matters most to you.
• Take time off – 25 days of holiday, enhanced parental leave, and work from anywhere 3 weeks out of the year.
• Join a connected team – A vibrant office culture with regular socials, clubs, after-school sport, and seasonal events.