Communication Consultant

The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence.

In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organisational standards.

Responsibilities:

• Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.
• Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
• Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organisations.
• Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.
• Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.
• Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.
• Manage communication calendars and coordinate delivery schedules to minimise conflicts, overlaps, and customer fatigue.
• Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.

Requirements:

• Proven experience leading complex cross-functional initiatives and driving projects through completion.
• Strong writing and verbal communication skills ensure recipients have clarity on the message.
• Demonstrated ability to influence, negotiate, and collaborate across a matrixed organisation.
• Experience managing multiple priorities, shifting business needs, and tight deadlines.
• Proficiency with Microsoft Office Suite and project management platforms.
• Strong analytical, organisational, and problem-solving skills.
• Experience supporting customer communication, customer success, operational communications, or related business functions.
• Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.