Clinician Support Coordinator

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

As a Clinician Support Coordinator, you'll provide essential support to clinicians across multiple states, handling communications by phone and email to resolve a variety of issues and keep our operations running smoothly.

Responsibilities:

• Communicate with clinicians and members regarding schedule changes, cancellations, and other updates.
• Assist clinicians with directions, answer questions, and provide support as needed.
• Manage multiple systems simultaneously to ensure efficient support.
• Maintain a high level of availability, aiming for a missed call rate of 5% or less.
• Generate, manage, and close Salesforce tickets for all requests.
• Assign tickets to appropriate departments when additional assistance is needed.
• Help maintain the team's ticket queue to ensure timely resolution.
• Participate in a rotating weekend schedule.
• Adhere to required onsite attendance days in Dallas.
• Deliver excellent customer service, both verbally and in writing.

Required Qualifications:

• Minimum 6 months of call center experience
• Proficiency with MS Office, Five9, and Google Office products
• High school diploma or GED
• Open availability within our operating hours of 7:00 AM - 7:00 PM (CST), 3 available shifts: Monday–Friday, 10:00 am – 7:00 pm CST, Tuesday-Saturday, 8 am - 5 pm CST, Sunday-Thursday, 8 am - 5 pm CST

Preferred Qualifications:

• 1 year call center experience
• 1 year prior experience working with Clinicians
• Minimum 2 years of successful work experience with the organization is preferred

Benefits:

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.