Clinical Support Specialist (CSS) Supervisor

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Clinical Support Specialist (CSS) Supervisor is responsible for the direct daily supervision and operational oversight of Clinical Support Specialists who support front-end pharmacy operations within Coram.

The Supervisor provides leadership, coaching, guidance, and direction to the CSS team while ensuring daily workflows are appropriately managed to support patients, pharmacy operations, and internal business partners.

The Supervisor is responsible for:

• Coordinating daily workload and staffing coverage
• Ensuring adherence to standard operating procedures and established workflows
• Supporting colleague onboarding, training, and development
• Monitoring quality and productivity
• Addressing patient-service and operational escalations
• Identifying opportunities to improve workflow, communication, and overall team effectiveness

The Supervisor also participates in interviewing and hiring, performance management, corrective action, colleague engagement, data gathering, and reporting.

Required Qualifications

• 1+ years of experience in healthcare, pharmacy operations, customer service, patient support, or a related operational environment
• 1+ years of leadership experience
• Demonstrated ability to coach, develop, and provide performance feedback to colleagues
• Experience managing or coordinating daily workflow, workload distribution, staffing coverage, or operational priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Demonstrated ability to prioritise multiple responsibilities and adjust quickly to changing operational needs
• Strong written and verbal communication skills
• Demonstrated ability to work collaboratively across teams while maintaining accountability for assigned operational responsibilities
• Ability to review performance metrics, productivity, quality results, and operational reporting to identify trends and opportunities for improvement
• Proficiency with standard computer applications and the ability to learn and effectively navigate multiple healthcare and pharmacy-related systems
• High School Diploma or GED required

Preferred Qualifications

• Previous experience within Coram, CVS Health, specialty pharmacy, home infusion, or another pharmacy/healthcare environment
• Previous experience as a Clinical Support Specialist or in a comparable front-end pharmacy operations role
• Previous people-leadership or supervisory experience
• Experience with colleague onboarding, training, coaching, performance management, and employee development
• Experience supporting front-end pharmacy workflows, patient coordination, prescription/refill operations, benefit-related processes, or pharmacy service activities
• Experience monitoring operational metrics, productivity, quality, and service-level performance
• Associate's or Bachelor's degree in business, healthcare, management, or a related field

Anticipated Weekly Hours 40

Time Type Full time

Pay Range $43,888.00 - $76,500.00

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.