Description
We are looking for a Clinical Quality Analyst to safeguard the clinical quality of every patient-facing Medical Support interaction at Eucalyptus.
You will partner with our care teams to support patients across preventative health, weight management, and specific women's and men's health conditions.
Responsibilities
- Clinical Quality Auditing: Audit patient-facing Medical Support interactions across phone, email, and chat.
- Scoring Framework & Calibration: Own and improve the clinical QA scoring framework.
- Clinical Risk Identification & Escalation: Identify clinical risks and escalate them through the defined clinical escalation path.
- QA Reporting & Insight: Produce weekly clinical QA reporting covering scores, trends, and clinical error themes.
- Clinical Content Assurance: Review and maintain Medical Support macros, templates, and workflows.
- Training & Coaching Partnership: Partner with Learning & Knowledge Management to design and deliver clinical training.
- Process Improvement & Automation: Bring clinical QA data into process and automation discussions.
- Cross-Functional Collaboration & Patient Insight: Capture and synthesise clinical patient insight and sentiment trends.
Requirements
- 3–5 years of post-qualification clinical experience, with at least 2 years in a clinical quality, clinical governance, safety and quality, audit, accreditation, or incident review capacity.
- A clinical qualification and background , registered nurse, midwife, pharmacist, paramedic, or allied health professional.
- Experience auditing clinical care or clinical documentation.
- Analytically capable , comfortable in spreadsheets and reporting tools.
- Rigorous and detail-oriented , notice the missing safety-net, the undocumented escalation, the advice that was almost right.
- Direct and constructive , can tell a Team Lead their team has a clinical accuracy problem, and be thanked for it.
Benefits
- Comprehensive health coverage (including up to 2 dependents)
- Vacation, sick, and parental leaves
- 13th-month pay
- Statutory benefits
- Transport allowance
- Wellness budgets
- Social clubs
- Hybrid work arrangement
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