Description
As a remote Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will accomplish programs developed to improve overall health outcomes, with a focus on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews.
Responsibilities:
- Make outbound and take inbound calls communicating with Humana members.
- Collect medication history information.
- Prepare members for a comprehensive medication review.
- Help guide prescription drug optimization in cases where patients are taking multiple medications.
- Help create health awareness with patients through Rx Education and targeted quarterly campaigns.
- Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.
Requirements:
- Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
- Applied knowledge of insurance processing, customer service or call center processes
- Must have a designated work area with a door that locks
Schedule:
- Must work any hours Monday-Friday between 8:00am-7:00pm EST. Holidays/weekends and overtime when applicable.
Benefits:
- Competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k) retirement savings plan, time off, short-term and long-term disability, life insurance and more.
What will help you stand out:
- Associate's degree or equivalent work experience
- Mail order or retail pharmacy experience
- Speak both English and Spanish fluently
- Previous call center experience or in a pharmacy setting
- Capability in problem resolution and supporting team-based resolutions
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