Clinical Operations Manager (Line Manager)

We are looking for a highly motivated Clinical Operations Manager (Line Manager) based in Sydney to lead, develop, and inspire a team of Clinical Research Associates (CRAs) and/or Clinical Trial Assistants (CTAs) to make a meaningful contribution to our clinical trial portfolio.

As a Clinical Operations Manager, you’ll help CRAs and/or CTAs build their expertise, grow their careers and deliver high-quality clinical research. Through coaching, mentoring and hands-on support, you’ll foster a team culture built on collaboration, accountability and continuous improvement.

Key Responsibilities

People Leadership & Development

• Lead, coach, mentor, and motivate a team of CRAs and/or CTAs across multiple projects.
• Drive employee engagement, performance, and career development.
• Conduct Accompanied Site Visits (ASVs) to coach CRAs, strengthen monitoring skills and support high-quality site monitoring.
• Support CRA/CTA onboarding and training to build the skills required for their role.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Participate in new staff recruitment activities, including candidate screening and interviews.

Operational Excellence

• Ensure sufficient CRA/CTA resources and skills are available for each project and collaborate with the project team to meet customer and site requirements.
• Monitor team performance, productivity, and quality metrics.
• Identify operational risks and implement corrective and preventive action plans.
• Ensure compliance with all applicable regulatory requirements, GCP, and company procedures.
• Develop and implement strategies to achieve project, departmental and business objectives.

Site & Customer Partnership

• Contribute to building and maintaining strategic relationships with key research sites and investigators.
• Act as a site advocate within IQVIA, supporting improvements in site capability, quality and productivity.
• Partner with sponsor representatives and cross-functional teams to achieve study objectives.
• Attend customer meetings and maintain ongoing local sponsor partnerships.

Business & Quality Management

• Support delivery that meets customer expectations and contributes to business profitability.
• Ensure accurate reporting and maintenance of clinical systems and documentation.
• Promote innovation and continuous improvement within clinical operations.
• Support change management initiatives and implementation of new ways of working.

What You'll Bring

Essential Requirements

• Bachelor's Degree in Life Sciences, Healthcare or a related scientific discipline.
• Significant experience within clinical research and clinical operations.
• Strong practical knowledge of clinical trial conduct, monitoring activities, and research site operations.
• Advanced knowledge of ICH GCP guidelines and applicable regulatory requirements.
• Excellent communication, organisation, and problem-solving skills.
• Demonstrated people leadership, including the ability to coach, mentor, provide constructive feedback and support the development of others.
• Ability to collaborate effectively and build strong partnerships with sites, sponsors, and internal stakeholders.

Benefits

• Career progression opportunities within a global organisation
• Flexible work arrangements
• Exposure to innovative clinical trials and therapies
• Comprehensive development and leadership programs
• A culture focused on collaboration, inclusion, and continuous learning