Clinical Investigator Payment Associate

We are seeking a Clinical Investigator Payment Associate to support accurate and timely clinical site payments across the Americas portfolio.

The successful candidate will be responsible for defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls.

Essential Functions

• Process investigator, site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, and company procedures.
• Review contracts, invoices, and supporting documentation to ensure accuracy and completeness.
• Reconcile payment transactions, investigate discrepancies, and escalate complex issues when required.
• Communicate with sites, vendors, and internal stakeholders regarding payment status, documentation, and issue resolution.
• Maintain accurate payment records, trackers, and audit-ready documentation throughout the study lifecycle.
• Monitor payment timelines, aging items, and outstanding actions to ensure service level commitments are met.
• Support purchase requisition, purchase order, and Accounts Payable activities.
• Collaborate with Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers to resolve payment-related inquiries.
• Ensure compliance with company controls, financial procedures, confidentiality requirements, and country-specific regulations across the Americas.
• Identify recurring issues and contribute to continuous process improvement initiatives.
• Utilize payment and clinical trial systems such as Oracle CTMS, Veeva, SAP, and Microsoft Office tools to support daily operations.
• Partner effectively with stakeholders across North America and Latin America.

Qualifications

• Related field studies, Bachelor's Degree completed is preferable.
• Advanced English level, both written and spoken.
• Native local language (Portuguese).
• At least 2 years of experience in site payment activities supporting clinical research, clinical trials.
• Proficiency in CTMS and Excel.
• Home-based role.