Clinical Case Manager – Oncology Team

We make health happen: At Bupa, we're here to help people live longer, healthier, happier lives – and to make a better world. That's what drives everything we do. As a Clinical Case Manager, you'll be at the heart of this mission, supporting our customers with expert guidance and compassionate care.

You'll be part of a team that's proud to put people first. Whether it's helping someone understand their treatment options or making sure they're on the right care pathway, you'll be making a real difference every day. And because we don't have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone.

How you'll help us make health happen:

• Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.
• Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.
• Manage clinically complex cases and provide support to colleagues across the business.
• Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.
• Identify potential concerns, incidents or risks and escalate appropriately.
• Help improve customer outcomes by identifying suitable treatment options and pathways.
• Work collaboratively with colleagues to share knowledge and deliver excellent customer service.

Key Skills / Qualifications needed for this role:

• Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential.
• An oncology background is also essential.
• Previous clinical case management experience is desirable.
• The ability to work independently within your scope of practice, using sound judgement and empathy.
• Strong communication skills – you'll be comfortable handling sensitive conversations with compassion and clarity.
• Confidence using multiple systems and tools at once – you'll be talking and typing at the same time.
• A calm, resilient approach – especially when supporting vulnerable or anxious customers.
• A problem-solving mindset – you'll think analytically to find the best outcomes for our customers.
• Previous contact centre experience is desirable, but not essential.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts