Clinical Admin Team Leader

We are seeking an enthusiastic patient-focused individual to join our Outpatients team as a Clinical Admin Team Leader. You will manage and lead a team of administrators, organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals, and managing performance.

The post holder will have specific responsibility for driving forward excellent standards of customer service, taking action where levels of service delivery fall short of what is required or do not uphold Trust values.

Key responsibilities:

• Take overall responsibility for efficient running of the administrative function, maintaining effective office/departmental systems and processes.
• Work with other members of the wider team to ensure quality standards are adhered to.
• Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
• Develop new processes for the service with a view to continuously improving the patient experience.
• Create and prepare reports relating to service delivery and performance and recommend actions where areas of improvement are identified.
• Manage complex patient queries referred from other staff to an appropriate resolution.
• Ensure appropriate training and induction is in place for new members of the team, and refresher and mandatory training takes place for all members of staff.
• Organise and conduct annual appraisals with staff and develop PDPs, ensure training and development needs are met.
• Co-ordinate regular team meetings and including other relevant key personnel.
• Maintain personal files for individuals and maintain as confidential.
• Effectively address issues of poor performance, conduct and attendance.

The salary for this role is £36,943 to £44,900 per annum.