Client Transaction Processor

We are seeking a Client Transaction Processor to join our team in Port of Spain, Trinidad and Tobago.

In this role, you will be responsible for processing simple to moderately complex client transactions within one or more RBC product or service lines, utilizing online input to various systems, ensuring quality and accuracy of incoming and outgoing workflow and/or documents.

Responsibilities:

• Open personal accounts for clients and enrolment to digital banking within established benchmarks, contributing to the achievement of business Client Service Commitments and Service Level Agreements.
• Perform post-verification activities for the Roytrin product, client record amendments, and accounts.
• Ensure all documents/data are examined for completeness and accuracy, and take appropriate steps to return work to submitter to be rectified.
• Process non-financial activities on T24, FCIS, and RIBS.
• Expected to process work volumes as measured through established service quality standards (e.g., Service Level Agreements).
• Solid understanding and able to navigate through a variety of bank applications to complete incoming work.
• Ensure daily completion of tracking worksheets to enable monthly compilation.
• Assistance with other team functions as required.

Requirements:

• Bank's minimum entry requirements: 5 O'Level passes, including English and Mathematics.
• Sound business knowledge, including service and operations.
• Very strong client-first orientation.
• Ability to perform in a fast-paced, highly dynamic, and interactive processing environment.
• Exposure to relevant bank technology.
• Ability to manage highly demanding situations under rigid timelines.

Nice to Have:

• Certificate in Management (e.g., ABE certification).
• Exposure to relevant bank technology.

Working Conditions:

• Fast-paced, highly dynamic, and interactive processing environment.
• At times, the role requires the ability to manage highly demanding situations under rigid timelines.
• This role performs activities that support all jurisdictions in the Caribbean and may require working during TT-specific Bank Holidays to ensure support to the wider Caribbean.

Benefits:

• Work in a dynamic and collaborative team.
• Opportunity to do challenging work.
• Leaders that support your development.