Client Solutions Strategist

As a Client Solutions Strategist, you will guide home infusion, ambulatory infusion, and specialty pharmacy clients through practical, data-driven improvements.

You will partner with leaders to reduce risk, improve reimbursement, strengthen operations, and build solutions that support long-term growth.

Essential Responsibilities

• Conduct revenue cycle assessments to identify operational inefficiencies, reimbursement risks, and opportunities to improve financial performance.
• Analyze financial and operational KPIs, industry benchmarks, and trends to develop actionable recommendations.
• Provide subject matter expertise in infusion reimbursement, payer requirements, billing operations, and revenue cycle optimization.
• Support process improvement initiatives, including workflow redesign, standardization, automation, and development of best practices.
• Provide revenue cycle guidance during system implementations, conversions, and optimization initiatives, including configuration, testing, training, and go-live support.
• Collaborate with clients and internal stakeholders to identify business needs, resolve challenges, and implement sustainable solutions.
• Develop project deliverables, operational assessments, executive reports, and recommendations to support client decision-making.
• Maintain knowledge of industry trends, regulatory changes, and emerging technologies to identify opportunities for innovation and improvement.
• Support client relationships, business development initiatives, and organizational growth through subject matter expertise and industry engagement.

Qualifications

• Minimum of 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME).
• Strong understanding of reimbursement (preferably infusion) payer requirements, billing operations, denial management, and accounts receivable.
• Experience evaluating operational workflows, analyzing performance metrics, and identifying opportunities for process improvement.
• Demonstrated ability to develop actionable recommendations and implement sustainable operational solutions.
• Strong analytical, problem-solving, project management, and communication skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively with clients and cross-functional teams.
• High School Diploma or GED required. Bachelor’s degree in business, healthcare administration, finance, or a related field preferred.

Benefits

• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

Salary

• The annual salary for this position is anticipated to be 112,100 - 186,800 USD, depending on relevant factors, including experience and geographic location.

Additional Information

• This role is anticipated to be eligible to participate in an annual bonus plan.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.