Client Services Manager

We are seeking a Client Services Manager to join our team at Fragomen. As a Client Services Manager, you will work with a smart, motivated, and diverse peer group in an exciting, ever-changing, and challenging environment with people who are passionate about immigration.

Client Service Delivery You will manage overall client relationships, understand their business and culture, facilitate communication, ensure adherence to client timelines, protocols, and SLAs. You will use a client-first mindset to drive the objectives of the client's business and immigration program, proactively address client escalations, lead high-touch calls, and provide accurate and relevant client reporting.

Project Management, Strategy & Innovation You will partner with clients to develop and execute legal strategies on a global level, advise clients on strategic issues related to service delivery and immigration compliance and risks, provide strategic guidance and analyses regarding business, hiring, mobility, and workforce trends.

Business Development & Account Growth You will identify and develop business opportunities with new and existing clients, participate in Business Development activities through networking and formal RFP processes, and submit articles for publication and speak at internal and external events.

Training & Knowledge Management You will deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.

Requirements

• MBA or JD preferred
• At least eight (8) years of experience in a senior-level capacity with an immigration law firm, corporate immigration function, or consulting firm
• Management experience strongly preferred
• A client-service mindset and comfort working in a fast-paced environment
• High EQ and ability to translate complex subject matter into an actionable solution
• Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Experience using various computer systems, including MS Word and Excel
• Ability to inspire, motivate, and lead direct reports and other members of the team

Benefits

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Compensation The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual's skills, experience, qualifications, work location, work arrangement, licensure, and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $109,000.00 - $130,000.00