Client Service Representative

RBC Dominion Securities is seeking a Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in delivering exceptional service and support to our clients and Advisor team. You will be responsible for executing client account administration, responding to client inquiries, and assisting the Advisor team in welcoming and onboarding new clients.

Responsibilities:

• Impact client experience through execution of client account administration, including account opening, account maintenance, and efficient resolution of client requests
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date, and compliant
• Respond to client inquiries in an understanding and time-efficient manner
• Assist the Advisor team in welcoming and onboarding new clients

Requirements:

• Strong skills in working with various business applications/technology
• High level of time management and organization skills
• Demonstrated skills in providing world-class client service that is professional, warm, and friendly
• Exceptional verbal and written communication in English

Nice-to-have:

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities' systems and procedures
• Experience in the securities industry

What we offer:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services