Client Financial Relations/Collections

You will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global.

Key Responsibilities – Client Financial Relations/Collections

• Participate in collecting outstanding receivables, making collections calls, and other communications with clients.
• Enforce policies and procedures related to collection activities and payment processing.
• Provide timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms.
• Monitor and maintain accounts within assigned territory, performing reconciliations and adjustments.
• Work with other business teams, including Sales, Order Management, and Client Services, to solve customer issues impacting payment.
• Note and report customer status through account reviews, account notes, and meetings with various business stakeholders.
• Assist in maintaining customer contact information.
• Train new apprentices, sharing knowledge and understanding of processes and procedures.
• Perform other related tasks as required.

Key Responsibilities – Order Management/Billing

• Process quotes submitted by the Commercial organization, ensuring they follow business partner operational guidelines.
• Complete an accurate and thorough review of standard quotes daily in CRM systems.
• Gain understanding of core billing systems and tools utilized in Business Services.
• Notify management of trends within Order Management Review that have a negative impact on SLA or subscribers.
• Fulfill all audit requirements set forth by management.
• Perform other related tasks as required.

Qualifications:

• At least a bachelor's degree in any field or relevant discipline – freshers only.
• Experience in Customer Service, Collections, or Billing roles is a plus but not required.
• Strong verbal and written English communication skills.
• Excellent problem-solving skills, attention to detail, goal-oriented, and high initiative attributes.
• Basic knowledge of MS Office Suite products, including Excel, is a plus.
• Must be amenable to working a hybrid schedule with a minimum of two days each week in an office setting.

What's In It For You?

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Competitive pay, retirement planning, and financial wellness programs.