Description
As a key member of the Private Banking team, you will create a tailored and memorable welcome experience at our Vancouver Private Banking Office.
You will fulfil incoming servicing requests in person, via email, and phone, and identify unmet client needs through discovery in daily interactions.
Your responsibilities include:
- Delivering high-level service and support as an everyday banking expert
- Providing transaction excellence, digital education, and opportunity spotting
- Understanding and delivering a tailored client experience to all Private Banking clients
- Applying professional hospitality standards and client communication
- Managing conference room bookings, stationery, and display of marketing materials
- Resolving client concerns at the first point of contact
- Maximizing the use of technology to enable clients to engage with RBC through their preferred channel
To succeed, you will need:
- Minimum 1-2 years of banking experience
- Strong working knowledge of Microsoft Office Suite
- Proven client service skills
- Excellent organizational skills
- Fluency in Mandarin and/or Cantonese
In return, you will receive:
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Opportunities for development and growth
- Work in a dynamic, collaborative, and high-performing team
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