Client Administrator

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work.

Key Accountabilities

• Builds and maintains professional relationships with clients and other stakeholders as required.
• Provides client management services to an assigned portfolio under appropriate guidance.
• Attends client calls and meetings with support from senior colleagues, presenting on defined areas of administration where required.
• Ensures their own work is delivered within agreed Service Level Agreements.
• Liaises with a more senior colleague on any concerns or complaints, taking ownership for progressing agreed actions and preparing remedial work or proposed procedural amendments for review.
• Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring information is accurate and complete.
• Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio, escalating issues as required.

Skills & Experience

• Minimum of GCSE Grade “5” or “C” in Maths and English are essential.
• Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond