Claims Operation Team Member

We are seeking a talented individual to join our Claims Operation team based in Hong Kong.

You will assist in monitoring and managing the progress of property and casualty claims to settlement, supporting clients in providing insurers with necessary documentation and information, and liaising with clients as needed.

Key responsibilities include:

• Monitoring and managing progress of P&C claims to settlement
• Supporting clients in providing insurers with all required documentation and information
• Providing advice to clients on claims procedures
• Responding promptly to client inquiries
• Liaising with service providers to ensure proper claims handling
• Preparing claims reports and statistics
• Attending claims meetings with clients as required
• Collaborating with brokers to deliver optimal claims services
• Working with the Centre of Excellence in Kuala Lumpur to drive performance and productivity
• Leading the end-to-end claims management process across the operation centre
• Acting as a senior escalation point for client claims queries and servicing issues
• Reviewing claims updates, payments, and expenses to support strong claims administration and internal controls

Requirements:

• University or college graduate with a preferred degree in business, insurance, legal, or a related field
• 8+ years of relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience
• General understanding of policy conditions and terms
• Excellent organisational skills with the ability to prioritise work and meet deadlines
• Excellent interpersonal skills with the ability to work within a team and negotiate effectively
• Language fluency in English and Chinese (Cantonese), with Mandarin being advantageous

Benefits of joining our team:

• Professional development opportunities
• Interesting work and supportive leaders
• Vibrant and inclusive culture
• Range of career opportunities and benefits to enhance well-being