Description
As Channel Sales Technical Integration Manager, you will be the technical product partner for our Resellers. You will enable them on everything product, join them on sales calls to run demos and answer technical questions, and help onboard the customers they bring in.
Responsibilities
- Be the go-to product and technical contact for a portfolio of Resellers and partners, covering hardware, software, integrations and configuration
- Join partner sales calls as the product expert: run tailored Square demos, handle technical questions and objections, and scope seller requirements
- Support technical discovery and solution design on more complex deals (e.g. multi-location, integrations, third-party hardware)
- Help onboard partner-sourced customers, including account setup, hardware configuration, item/menu import, integrations and go-live support
- Enable partners to become self-sufficient through product training, demo coaching and certification for Reseller sales teams
- Bring partner and seller feedback back to Product and Channel leadership, flagging product gaps and feature requests that block deals
- Make sure partners are ready to sell new product launches
Requirements
- Strong, hands-on knowledge of Square's product (hardware, software, integrations). Experience in Sales Support, Solutions Engineering, Support, Sales or Onboarding is ideal.
- Confidence running product demos and taking part in customer-facing sales conversations
- Technical aptitude: comfortable with setup, configuration and troubleshooting, and with understanding integrations and APIs at a functional level
- Ability to explain technical topics simply to non-technical audiences
- Strong organisation and ownership, with the ability to juggle multiple partners, deals and onboardings at once
- Comfort working across teams and time zones in a fast-moving environment
Nice to Have
- Experience working with Resellers, ISVs or other channel partners
- Pre-sales or solutions engineering experience
- Experience onboarding retail, restaurant or service businesses
- Spanish language skills
Success in the Role
- Partner requests for demo or sales call support picked up within a couple of days
- Higher win rates on partner deals with technical support
- Faster time from deal close to go-live for partner-sourced customers
- Fewer partner escalations over time as partners become more self-sufficient
- Partner satisfaction of 4.5/5 or above
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