CFS Intern

This internship supports a department or function by performing assigned tasks or assisting with projects, allowing the intern to gain an understanding of the business function.

The role involves learning to deploy, support, maintain, and troubleshoot computers and other devices.

Essential Functions

• Resolve minor computer issues under team direction
• Document notes and resolutions in ITIL ticketing system
• Update support staff on project status, incidents, and service requests
• Respond to messages according to priority schedule
• Support new and existing systems while staying current with technology changes
• Implement enterprise-defined security policies
• Work with team members to identify solutions and perform tasks
• Gain knowledge of department or facility functions
• Participate in various projects supporting department or facility needs
• Perform other assigned duties

Skills

• Basic computer hardware knowledge
• Strong written and oral communication skills
• Self-motivation and prioritization abilities
• Customer service orientation with attention to detail

Qualifications

• High School Diploma or equivalent required
• Research, organizational, and analytical skills
• Problem-solving abilities
• Experience with word processing, spreadsheet, database, internet, and email applications
• Effective verbal, written, and interpersonal communication skills

Physical Requirements

• Interact with others through verbal communication
• Support IT equipment weight while transporting
• Ascend and descend stairs or ladders
• Move around on hands and knees
• Raise or lower objects
• Operate IT equipment and tools
• See and read computer monitors and documents
• Transport oneself

The internship is full-time, on-site, with a schedule of Monday to Friday, 8AM - 4PM.

The hourly range for this position is $17.68 - $24.75.