Centre Manager

As a Centre Manager at Bupa's Blackberry Clinics in Oxford, you will lead and own all Health Centre activities to ensure performance is optimised and clinical governance processes are adhered to.

You will be accountable for driving and improving operational performance across all service lines and for ensuring their respective Bupa Health Centre consistently delivers the highest standards of customer service and satisfaction.

Key responsibilities:

• Lead and manage commercial and business needs of the Health Centre, overseeing and maintaining client contracts and business relationships
• Drive operational efficiency through effective utilisation and efficient scheduling of resources
• Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Health Centre
• Seek opportunities to maximise the business by owning the local marketing plan, raising the centre's profile in the local community and use the expertise within Marketing and Sales to convert leads into new business
• Analyse failure demand, customer satisfaction results, complaints and immediate feedback
• Maintain and develop a robust and proportionate control environment to ensure regulatory compliance (CQC) and appropriate location of accountability

Requirements:

• 3+ Years experience of management in a busy clinic environment
• Strong experience of leading teams and people management
• Strong operational experience
• Experience of working in a regulated environment
• Experience of the health and care and / or wellbeing industry
• Good track record of driving business performance and delivering business results
• Strong problem solving and project management skills
• IT proficiency including the use of Microsoft office systems

Benefits:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• Enhanced pension and life insurance
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on your mobile
• Access to family mental health line
• Financial wellbeing channels