Centralized Intake Associate Property

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Centralized Intake Associate Property, your primary purpose will be to accurately set up claims in the claims management system by collecting, verifying, and adding essential information received via email or verbal communication.

Responsibilities:

• Review incoming emails to identify and gather necessary claim details.
• Input claim information into the system according to organisational protocols.
• Verify the completeness and accuracy of submitted documents.
• Assign claims using provided tools, including the 'All Clients List' and specialised spreadsheets to identify the appropriate client, apply special instructions, and determine claim-specific coding requirements such as office code.
• Collaborate with relevant parties to gather necessary claim information and ensure accurate setup.
• Maintain quality by accurately following client-specific set-up instructions and ensuring all required data is correctly entered.
• Document meeting minutes as needed to ensure accurate record-keeping and follow-up.

Qualifications:

• High School Diploma or GED required.
• Two (2) years of related experience or equivalent combination of education and experience required.
• Strong oral and written communication skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Good organisational skills
• Ability to create and complete comprehensive, accurate and constructive written reports
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies