Case Manager

At Morgan & Morgan, the work we do matters. We're a leading personal injury law firm dedicated to protecting people's rights against insurance companies, large corporations, and defective goods.

We're seeking a highly organised Case Manager to join our team in Richmond, Virginia. As a Case Manager, you will assist attorneys in developing settlements, preparing documents, and correspondence as needed. You must be customer-focused and empathetic.

Responsibilities

• Daily interaction with existing and potential clients via telephone and in person
• Order medical records from providers and communicate with clients and providers during treatment
• Obtain necessary documents to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in case file management and support
• Maintain organised case files
• Prepare comprehensive demands and assemble support for submission to carriers under attorney supervision
• Interact with attorneys and present case synopses when required
• Manage case files from intake to closing under attorney direction
• Perform other related duties as assigned

Qualifications

• Bachelor's degree (preferred)
• Prior experience as a Personal Injury Case Manager preferred
• 2+ years of experience as an insurance adjuster or pre-litigation paralegal
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies, and medical providers
• Multi-tasking, prioritisation, and workload management skills with minimal supervision
• Highly organised with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills with attention to detail
• Extensive computer and database expertise, including Microsoft Word, Excel, Outlook, and typing at least 35 wpm

Benefits

As a full-time employee, you will receive an excellent benefits package, including medical and dental insurance, 401(k) plan, paid time off, and paid holidays.