Case Management Officer

We are seeking a dedicated Casework Management Officer with a detailed knowledge of Housing Regulations to ensure compliance with legislation.

The post holder will ensure the provision of an efficient and responsive case management service. This involves undertaking all reviews, including Statutory and LGO reviews, appeals, complaints, and senior-level MP/member enquiries. The successful candidate will own, coordinate, and manage these cases to a successful conclusion by investigating, assessing, and identifying appropriate solutions.

Key responsibilities include:

• Undertaking reviews, appeals, complaints, and senior-level MP/member enquiries
• Investigating, assessing, and identifying solutions to cases
• Providing advice to officers on individual decisions to ensure they are in line with policy, statute, and case law
• Recording information relating to progress and outcomes of cases in a timely manner
• Liaising with various stakeholders to resolve cases

The ideal candidate will have:

• A detailed knowledge of Housing Regulations
• A confident understanding of statute and case law
• Effective communication skills across various methods
• Ability to manage changing and conflicting priorities
• Strong teamwork and collaboration skills

At Camden, you’ll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest-free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities