Case Management Coordinator

We are seeking a Case Management Coordinator to join our team in Ohio. As a Case Management Coordinator, you will utilize critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Responsibilities:

• Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.
• Evaluate members' needs and eligibility, and recommend an approach to case resolution and/or meeting needs.
• Coordinate and implement assigned care plan activities and monitor care plan progress.
• Consult with case managers, supervisors, Medical Directors and/or other health/behavioral health programs to overcome barriers to meeting goals and objectives.
• Work collaboratively with the members' Child and Family Teams.
• Identify and escalate quality of care issues through established channels.
• Utilize negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs.
• Provide coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
• Serve as a single point of contact for members and assist members to remediate immediate and acute gaps in care and access.

Requirements:

• 2+ years of experience in behavioral health, social services, or human services
• 2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
• 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field
• Bachelor's degree or non-licensed master level clinician required
• Reliable transportation required
• Willing and able to travel within the assigned region up to 50% of the time
• Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources