Description
We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington.
The successful candidate will be working within a supportive and friendly team in our modern, purpose-built premises.
Main duties of the job
- Greet and direct patients
- Effective use of the appointment system
- Book appointments
- Process personal information
- Assist patients as required
- Act as a central point of contact for patients
- Distribute information, messages, and enquiries for the clinical team
- Liaise with the multidisciplinary team and external agencies
Responsibilities
- Make appointments for patients attending the surgery or on the telephone using the computerized clinical system
- Suitably triage and signpost patients to other services where applicable
- Ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately
- Cancel and re-arrange appointments when necessary
- Support and advise those enquiring about registration or those who need temporary registration
- Respond to any queries and requests for assistance from patients and visitors
- Advise patients of relevant charges for private services, take payment, record, and issue receipts
Requirements
- Excellent communication skills
- Ability to work in a busy environment and prioritize tasks
- Ability to organize, motivate, and support colleagues
- Ability to listen and empathize
- Ability to learn new software and systems
Person Specification
- Essential qualifications: GCSE Maths and English at grade C or above
- Essential experience: Front-line, customer-facing position or a role with suitable transferable skills
- Desirable experience: Working in the NHS/general practice
Benefits
- Negotiable salary
- Full training provided
- Opportunity to work in a supportive and friendly team
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