Cafe Team Manager

Our Cafés are the welcoming heart of our stores, offering local shoppers a warm meal, a quick coffee, and a friendly place to connect. As Café Team Manager, you'll lead the team to deliver an exceptional hospitality experience, ensuring every guest enjoys great food, fast and friendly service, and a clean, comfortable dining environment.

Responsibilities:

• Put hospitality first: Inspire your team to deliver outstanding guest service, actively listening and responding to customer feedback, handling escalations smoothly, and ensuring top availability across our menus.
• Lead and develop your team: Coach, train, and support your café colleagues - building confidence in food hygiene, menu knowledge, and service routines while recognising great work and managing people routines effectively.
• Maintain high food safety and hygiene standards: Role model and embed Safe & Legal working practices across front and back of house, maintaining high hygiene ratings and keeping the café pristine and audit-ready.
• Run efficient, commercial operations: Plan rosters weeks in advance to manage the labour budget, optimise peak-time service, control waste and costs, and keep day-to-day opening and closing routines running like clockwork.

Benefits:

• Generous holiday entitlement
• 15% discount in our supermarkets and convenience stores from the day you join us
• Additional 10% discount card for a friend or family member
• Genuine career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Free parking
• Competitive pension and life assurance
• Healthcare / Wellbeing benefits including Aviva Digital GP
• 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
• Optional payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

Requirements:

• Leads and steps up with confidence: Has hospitality or food-service experience, taking initiative to solve problems, delegate during busy trade, and make sound operational decisions.
• Coaches and empowers teams: Skilled in building positive working relationships, communicating priorities clearly, and developing team capability through on-the-job coaching and training.
• Organises and delivers with care: Confident planning rota schedules to match peak customer demand, hitting budget targets, and keeping shifts running smoothly under pressure.
• Champions standards and safety: Holds strong knowledge of food hygiene and safety standards, taking pride in running a compliant, spotless, and welcoming café.