Business-to-Business Accounts Receivable Collector

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Business-to-Business Accounts Receivable Collector is responsible for managing a portfolio of business-to-business receivables in a fast-paced healthcare environment.

Key Responsibilities

• Manage a portfolio of business-to-business receivables and drive timely resolution of outstanding account balances.
• Contact clients by phone, email, and written correspondence to resolve delinquent balances within company and federal guidelines.
• Identify targeted accounts for delinquency improvement and prioritize follow-up activity accordingly.
• Develop and execute account resolution strategies, including promissory notes, payment arrangements, release agreements, and settlement agreements.
• Review customer contracts and account documentation to support compliance and appropriate collection activity.
• Research, reconcile, and document account issues, billing discrepancies, and payment activity.
• Partner with internal teams and leadership to address barriers to collection and improve account outcomes.
• Maintain accurate documentation of collection activity, customer communication, and resolution steps in internal systems.
• Monitor trends and patterns across assigned accounts and provide recommendations for process improvement.
• Demonstrate professionalism, sound judgment, and strong customer relationship management while working toward collection goals.
• Support special projects and perform other duties as assigned.

Required Qualifications

• 1-2 years of experience in an accounting, financial, and/or collections-based role.
• Demonstrated proficiency in Microsoft Office, including Word and Excel.

Preferred Qualifications

• Resides in Ohio or Arizona.
• Willingness to travel if needed.
• Advanced knowledge of the healthcare industry.
• Working knowledge of Medicaid, Medicare, and third-party insurance.
• Knowledge of FDCPA (Fair Debt Collection Practices Act), HIPAA (Health Insurance Portability and Accountability Act), compliance guidelines, and related laws and regulations.
• Experience using internal billing and collections systems.
• Experience with pharmaceutical account billing documentation, research, and reconciliation.
• Experience in business-to-business accounts receivable or collections.
• Strong collaborative and team-oriented nature.
• Excellent attention to detail and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Bachelor’s degree.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.