Business Sustainment Production Engineer

Join our Business Sustainment Site Reliability Engineering (SRE) Production team supporting Equity Derivatives (EQD) and Risk and Valuations (RisknVal) technology based in Toronto.

This is a hands-on individual contributor role focused on keeping front-to-back trading services stable, secure, and performing as expected across the full trade lifecycle.

You'll be the Americas-hours presence for a platform covered continuously through the global trading day by teams across Pune, Paris, Hong Kong, Guangzhou, London, New York, and Toronto.

The work is close to the business - you'll engage directly with Front Office, Middle Office, Operations, and Risk users to restore service and prevent repeat issues.

Success means incidents are owned end to end, operational risk is reduced through better monitoring and automation, and production health is clearly understood and evidenced.

Over time, you'll shift effort from reactive response to reliability engineering by reducing manual work and strengthening observability.

Responsibilities

• Provide timely independent production support for derivatives trading systems and related services with structured troubleshooting and prioritization under time pressure
• Own production incidents end to end, including triage, impact assessment, stakeholder communication, coordination, resolution, root cause analysis, and follow-up actions through to closure
• Respond to business inquiries on end-to-end trade lifecycle flows and dependencies, working directly with Front Office, Middle Office, Operations, and Risk users
• Protect service reliability to defined service levels, contributing to the service level objective (SLO), error budget, and monitoring framework used by the team
• Build and tune observability across monitoring coverage, alert quality, and dashboards so issues are detected and acted on before the business sees them
• Deliver DevOps and automation improvements through operational tooling, runbook automation, automated checks, self-healing, and reduced repeat incidents and toil
• Apply artificial intelligence (AI)-assisted approaches where they help, such as incident triage, knowledge management, anomaly detection, and automation, and share what works across the team
• Deliver changes and hotfixes in line with the software development lifecycle (SDLC) and Problem Management guidance, including analysis, implementation, testing, release, and handover

Requirements

• Bring proven experience in production or application support for business-critical systems with strong troubleshooting and prioritization skills
• Use structured query language (SQL) confidently for investigation and diagnosis, and code effectively in at least one language, such as Python, C++, Java, or Rust
• Support or develop applications across Windows and Linux or Unix environments
• Communicate clearly with business users and technology teams, adapting detail to the audience during incidents and recovery work
• Improve operational maturity through monitoring strategy, alert quality, post-incident reviews, and reduced mean time to restore (MTTR)
• Balance incident response with delivery and development work, progressing improvements alongside day-to-day support
• Evidence end-to-end ownership by tracking actions to closure and maintaining clear documentation and records
• Apply structured root cause analysis and implement systemic fixes to prevent recurrence
• Work effectively in a global follow-the-sun model, including clean handovers across regions and participation in an out-of-hours on-call rotation shared across the team

Benefits

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits.