Business Service Advisor - Go.Compare

We create trusted, expert content that helps millions of people discover more about the things they love, need and care about.

As a proud part of Future's brand portfolio, Go.Compare's a trusted price comparison site finding customers savvy insurance and energy deals. Within this, our Business Service team manages partner operational workflows and communication across key brands.

Reporting to the Business Service Manager, you'll coordinate partner communications and operational change requests across our Energy and Insurance workstreams. You'll investigate misquotes, resolve data inconsistencies, and maintain accurate central logs.

Daily, you'll use Microsoft Word, Excel, Google Sheets, Google Slides, and generative AI tools to manage tasks. You'll work closely with internal Compliance and Partner Development teams to deliver timely solutions. You'll also track work against agreed Service Level Agreements (SLAs) and escalate emerging trends.

Responsibilities:

• Manage partner data processes and coordinate business-to-business communications across energy and insurance.
• Raise, track, and process partner change requests to ensure operational accuracy.
• Investigate partner misquotes and resolve commercial-impacting issues efficiently.
• Maintain central logs and risk registers to meet Service Level Agreements (SLAs).
• Work alongside Partner Development and Compliance teams on crucial escalation workflows.
• Use AI tools, Google Workspace, and Microsoft Office to streamline daily team reporting.

Requirements:

• Experience working in a business-to-business (B2B) administrative or operational support role.
• Working knowledge of insurance, energy, or consumer price comparison services.
• Proficiency using Microsoft Office (Word, Excel) and Google Workspace (Sheets, Slides).
• Familiarity with AI tools to assist in daily workflows and documentation.
• Strong written and verbal communication skills when interacting with external partners.
• Experience tracking work against Service Level Agreements (SLAs).

Minimum Requirements:

• Experience in administrative, customer support, or operational case management.
• Proficiency in Microsoft Excel or Google Sheets for data logging.
• Ability to work a hybrid schedule from our Cardiff office.

Benefits:

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire.
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices