Bilingual Customer Service Representative

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Bilingual Customer Service Representative serves as a key point of contact for customers, providing professional and accurate support in both English and Spanish for routine and complex inquiries.

Responsibilities The representative researches and resolves issues, educates customers on applicable plans, policies, procedures, tools, and resources, documents interactions, and coordinates with appropriate teams when additional review is required. Within Broker Services, the representative handles inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility. Responsibilities may include:

• Processing Medicare contracts and appointments
• Verifying certifications
• Reviewing commission inquiries
• Performing data entry
• Assisting with credentialing and recredentialing questions
• Supporting background check review and documentation

Requirements

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages
• Must be located in either Eastern or Central Time Zone
• Strong verbal and written communication skills with a customer-focused and empathetic approach
• Strong research, problem-solving, and analytical skills
• Ability to navigate multiple systems, applications, and resources simultaneously
• Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information
• Ability to understand and apply established policies, procedures, and regulatory requirements
• Strong data entry and documentation skills
• Ability to manage multiple priorities in a fast-paced service environment
• Demonstrated accountability and ownership in researching and resolving customer inquiries

Preferred Qualifications

• Previous customer service, call center, broker services, or health insurance experience
• Experience supporting brokers, producers, agents, or other external business partners
• Knowledge of Medicare products, contracting, appointments, certifications, and commissions
• Familiarity with health insurance terminology, benefit plans, enrollment processes, and regulatory requirements
• Experience working across multiple systems in a high-volume service or processing environment
• Proficiency with Microsoft Office applications
• Strong organizational, research, problem-solving, and time-management skills

Benefits This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Pay Range The typical pay range for this role is: $17.00 - $34.15 per hour