Benefit Plan Implementation Director

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

As a Benefit Plan Implementation Director at CVS Health, you will be responsible for directing all aspects of customer benefit plan implementation of Self-funded New Business Clients.

Key Responsibilities:

• Partner with internal and external stakeholders to proactively identify and address critical implementation issues, ensuring customer expectations are consistently satisfied or exceeded.
• Act as a single point of contact for benefit plan implementation.
• Mediate and coordinate resolution of all project deliverables and implementation-related tasks.
• Develop and execute implementation strategy consistent with customer expectations.
• Ensure strategy is administered in accordance with all performance guarantee arrangements.
• Engage team members to follow through on their responsibilities.
• Evaluate impact of customer-requested exceptions and develop reasonable alternatives to satisfy Client needs while minimizing impact on systems and operations.
• Solicit and assess internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Required Qualifications:

• 2+ years of project management and client-facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high-quality results.

Preferred Qualifications:

• 1+ year of Health Plans and Benefits experience.
• Salesforce experience.
• Microsoft Teams, Excel, Outlook experience.
• Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations, and systems.
• Associate's degree preferred.

This is a full-time position with an anticipated weekly schedule of 40 hours.

The typical pay range for this role is: $46,988.00 - $122,400.00 per year.

Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.