Bank Barista

At Cromwell Hospital, part of Bupa, we believe exceptional service plays a vital role in creating outstanding experiences for our patients, visitors and colleagues. Our Retail & Hospitality team is dedicated to delivering high standards of service, quality and care, helping to create a welcoming environment for everyone who walks through our doors.

As a Bank Barista, you'll be responsible for preparing and serving high-quality beverages and light food items while ensuring every customer receives an exceptional experience. Working as part of the Retail & Hospitality team, you'll help maintain the welcoming atmosphere and operational excellence that Cromwell Hospital is known for.

You will:

• Prepare and serve high-quality coffee, beverages and light food items to brand standards.
• Deliver a friendly, professional and personalised customer experience.
• Create a warm and welcoming environment for patients, visitors and colleagues.
• Take ownership of customer requests and resolve issues efficiently.
• Demonstrate strong product knowledge and confidently recommend food and beverage options.
• Support promotional activities and identify opportunities to enhance customer choice through upselling.
• Operate coffee machines and equipment safely and effectively.
• Maintain exceptional cleanliness and presentation standards across front and back-of-house areas.
• Monitor and replenish stock to ensure smooth daily operations.
• Follow all food safety, allergen, hygiene and health & safety procedures.
• Work collaboratively with colleagues to support efficient and effective service delivery.

Key Skills / Qualifications

Essential

• Previous Barista experience or coffee training.
• Experience delivering exceptional customer service within a busy environment.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced setting.
• Excellent attention to detail and presentation standards.
• Ability to work independently and as part of a team.
• Flexible approach to working shifts, weekends and holidays where required.

Desirable

• Knowledge of coffee preparation techniques and equipment.
• Food Safety Level 2 qualification, or willingness to obtain.
• Experience working in a premium hospitality or healthcare environment.

Benefits

• Annual leave accrual paid every time you work.
• A friendly and supportive working environment.
• Access to Viva, our global wellbeing programme.
• Opportunity to develop your skills and experience within one of the UK's leading healthcare organisations.
• Free meal whilst on shift.
• Subsidised staff canteen and coffee shop.
• Access to preferential rates on Bupa products and services.