Band 4 - Pathway Navigator, Dermatology

We are seeking a motivated and organised administrator to join our Dermatology team, providing high-quality support to consultants and the wider clinical team.

The role is key to ensuring the smooth running of outpatient services, including managing appointments, coordinating patient pathways, and producing accurate clinical correspondence within Trust targets.

You will be confident managing a busy workload, able to prioritise tasks, and communicate effectively with patients, clinicians, and external stakeholders.

A professional, empathetic approach is essential, as the role involves regular contact with patients, some of whom may be distressed.

This is an excellent opportunity to join a supportive and fast-paced team, contributing to the delivery of safe and efficient patient care.

Core hours are Monday to Friday, covering 8:00am to 5:00pm. Full details will be discussed at interview.

Main duties of the job

• Provide administrative support to Consultants and the Dermatology team, ensuring work is completed within Trust targets.
• Manage outpatient and virtual clinic bookings, including scheduling, cancelling, and rebooking appointments in line with RTT guidance.
• Prepare and review clinic lists, resolving any gaps or clashes.
• Produce accurate clinical correspondence, including clinic letters, discharge summaries, prescriptions, and blood forms using Cerner.
• Process referrals via the E-Referral Service (ERS), ensuring patients are triaged and progressed appropriately.
• Support Patient Tracking List (PTL) validation and escalate delays.
• Act as a point of contact for patients, relatives, and staff, handling queries professionally and empathetically.
• Maintain records, manage inboxes, and undertake general administrative duties while supporting team working.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.