Band 3 Ward Administrator

We are looking for a motivated and organised individual to join our Day Surgery team as a Band 3 Ward Administrator. The post holder will be the first point of contact for patients, relatives, and visitors, providing a professional, friendly, and efficient reception and administrative service.

Working within a busy surgical environment, you will support the smooth running of the department by managing patient admissions, appointments, and enquiries while ensuring accurate patient records are maintained. You will work closely with clinical and administrative staff to deliver a high-quality service and ensure patients receive a positive experience throughout their day surgery journey.

Main duties of the job

• Greet and assist patients, relatives, and visitors attending the Day Surgery Unit.
• Register patient arrivals and ensure all demographic information is accurate and up to date.
• Manage appointments, admissions, and discharge related administration.
• Answer telephone calls and respond to enquiries in a professional and timely manner.
• Maintain accurate electronic and paper patient records in line with confidentiality and data protection policies.
• Liaise with clinical teams, ward staff, and other departments to support patient pathways.
• Carry out general administrative duties including filing, scanning, data entry, and correspondence.

Benefits

• Competitive salary: £30,630 to £32,346 per annum
• Agenda for Change pay scheme
• Part-time and flexible working patterns available

Requirements

• GCSE
• Experience of working in a public/patient facing role
• Clear and concise verbal and written communication skills
• Ability to use initiative and problem solve, in a busy clinical environment
• Good level of computer literacy skills in Microsoft Word, Excel and databases
• Ability to work within a multidisciplinary team