We are seeking a Band 3 Therapy Services Receptionist to join our team at Royal Free London NHS Foundation Trust.

The successful candidate will provide a courteous reception service to patients and clinicians, contributing to the efficient and effective running of designated outpatient clinics.

Key responsibilities include:

Greeting and welcoming patients and visitors in a professional and friendly manner
Booking patients in for appointments and recording attendance using EPR/Cerner
Managing appointment booking and cancellations following clinical guidance and service protocols
Handling incoming queries via email, telephone, and face-to-face
Managing communication between patients, clinical staff, and other departments
Ensuring all patient information is handled confidentially and securely
Maintaining the reception area and supporting service continuity

The post-holder will work as part of the Therapy Services Team, ensuring an efficient, high-quality, and timely service is provided.

Salary: £30,630 to £32,346 per annum.

Benefits include flexible hours, generous benefits, and next-level training.

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Skills

Required

Excellent customer care skills
High degree of accuracy and attention to detail
Experience of prioritising own workload
Knowledge of patient confidentiality and Data Protection Act

Nice to have

Ability to successfully manage and resolve difficult situations
Excellent telephone manner
Experience of using own initiative
Experience of team working
Excellent communication skills
Effective interpersonal skills
Good IT skills
Excellent organisational skills
Experience of record keeping

Description

Skills

Ready to apply?