Band 3- Receptionist / Appointment scheduler, Respiratory

An exciting opportunity has arisen for a full-time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.

We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross-sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust's Patient Access Policy.

Main duties of the job

• Provide a comprehensive and efficient admin service within the Respiratory department across sites.
• Check patients in on arrival, book them in for appointments, and ensure they are checked out appropriately after their clinic visit.
• Arrange follow-up appointments, scan and upload documents to Cerner PowerChart, and update patient information on relevant systems as required.
• Book day case procedures within the department.
• Communicate professionally with patients and their families, both face-to-face and over the phone.
• Work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient-focused Respiratory service.

Person Specification

• Good standard of general education (GCSEs or equivalent, including English and Maths).
• Excellent organisational skills with the ability to prioritise workload.
• Strong communication and interpersonal skills.
• High level of accuracy and attention to detail.
• Good IT skills (Microsoft Office and data entry systems).
• Understanding of confidentiality and data protection.
• Previous experience in a receptionist, administrative, or customer service role.
• Experience of working in a busy environment.

Benefits

• We offer a variety of flexible working options.
• Staff wellbeing and development are a priority.