Associate, Strategy & Operations, New Value Prop & Benefits

Deliveroo, now part of DoorDash, is looking for an Associate, Strategy & Operations to join the Value Proposition & New Benefits team. The team owns the core value proposition for subscription and new benefits. The successful candidate will own strategy and execution for new benefits within Subscription, defining what to launch, working cross-functionally to get it shipped, and measuring its effectiveness.

Responsibilities:

• Own the strategy and roadmap for new benefits within Subscription
• Partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take benefit ideas from concept to launch
• Build and prioritise the benefit pipeline, evaluating ideas and sizing their potential impact and cost
• Track ongoing performance of live benefits, maintaining visibility into their impact on acquisition, retention, frequency, and satisfaction
• Scale what works, taking benefits from small pilots to steady-state features
• Bring an outside-in perspective, tracking what competitors are doing with membership benefits
• Communicate to senior stakeholders, writing clear strategy documents and presenting recommendations

Requirements:

• 5+ years of experience in strategy & operations, strategy consulting, or business operations
• Commercial acumen, with a strong understanding of marketplace dynamics and subscriber value
• Analytical rigor, with the ability to interpret data and experiment results
• Bias for action and ownership, with the ability to bring structure and clarity to ambiguous problems
• Cross-functional influence, with a track record of aligning senior stakeholders and diverse functions
• Excellent written and verbal communication

Nice to have:

• Multi-market experience across EMEA
• Background in a subscription, loyalty, or membership business

Benefits:

• Free Subscription
• Up to 5% matched pension contributions
• Equity/share awards eligibility
• 25 days annual leave plus bank holidays
• Funded private healthcare
• Wellbeing perks
• Enhanced parental leave
• Learning & development budget
• Cycle to Work/Season Ticket Loan schemes