Associate Director, Marketing Technology

The Associate Director will lead the next chapter of IRC's Salesforce platform strategy, roadmap, and architecture. The postholder owns the platform's strategy, roadmap, and architecture and plays a central role in how Salesforce evolves at IRC.

Key Responsibilities:

• Develop and maintain a prioritized CRM roadmap aligned with IRC's fundraising, supporter engagement, finance, and program objectives.
• Lead IRC's evaluation of Salesforce Nonprofit Cloud, including the business case, options appraisal, and migration strategy and plan.
• Own the solution architecture of the platform, including data model, automation, security model, integrations, and managed packages.
• Lead, coach, and develop a team of Salesforce administrators, developers, and a business analyst.
• Manage contractors, implementation partners, and suppliers, holding them to account for quality, cost, and delivery.

Requirements:

• Bachelor's degree in information technology, computer science, business systems, or a related discipline.
• Significant experience leading an enterprise Salesforce platform in a complex, multi-country organization.
• Deep knowledge of Salesforce architecture, including data models, automation, security, integration, and application lifecycle management.
• Proven experience managing and developing a team of technical professionals.
• Excellent stakeholder management and communication skills.

Preferred Qualifications:

• Salesforce Architect-track certifications.
• Experience with Nonprofit Success Pack and Nonprofit Cloud.
• Familiarity with Salesforce Account Engagement (Pardot), Data Cloud, Agentforce, or comparable marketing, data, and AI platforms.

Working Environment:

• Fully remote role with travel 3-5 times per year.
• Open to internal candidates based in countries where IRC operates.

Compensation:

• US Pay Rate: $113,102-$120,000/yr.
• UK Pay Rate: £69,440-£84,058/yr.