Associate Analyst, Customer Technical Services

As an Associate Analyst in Customer Technical Services at Mastercard, you will support customers on Account to Account products in the domestic market, such as Betalingsservice, Leverandørservice and Overførselsservice.

Your primary responsibilities will include:

• Providing best-in-class customer technical support on payment solutions
• Handling incoming customer service requests via phone and email
• Consulting customers on the best use of payment technology
• Advising customers during onboarding and offering technical support
• Updating and optimising internal processes
• Participating in testing and consulting for new services and solutions
• Collaborating with customers and external stakeholders

The ideal candidate will have:

• Financial education or equivalent work experience
• Preferably work experience within customer service
• Experience with support on payment solutions or similar
• Experience with case handling through phone, email and other digital channels
• Strong communicative skills in Danish and English, both orally and in writing
• Excellent understanding of customer needs and the ability to set high standards for the customer experience
• Excellent IT skills

In this role, you will be part of an open and sharing community with highly skilled colleagues. You will contribute to the team's performance through engagement and collaboration.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.