Assistant Manager - RECONCILIATION PROD - MNL

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - RECONCILIATION PRODUCTION-MNL.

In this role, you will:

• Impact on the Business: Lead innovation and change within their respective teams and inculcate a positive environment where team members feel encouraged to contribute and drive improvements within the process.
• Manage the implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
• Communicate and implement procedural changes and initiatives.
• Assist in contingency planning for the teams and process.
• Create and design reporting templates and tools for operations.
• Provide support for any ad-hoc project to the Head of Operations and Operation teams for any work involving collation, analysis, forecasting and budgeting relating to Operational data.
• Guide new entrants of all levels in the process.

• Customers / Stakeholders: Proactively identify and escalate problem situations to provide customer satisfaction.
• Submit periodic MI's and reports catering to customers' needs.
• Establish good working relationships across departments.

• Leadership & Teamwork: Build a strong control culture to prevent any operational losses by establishing forums and methods to scrutinize exceptions/errors and to prevent potentially fraudulent situations through strong internal audit and staff feedback mechanisms.
• Motivate and develop teams and direct reports to meet business objectives.
• Create a robust team environment where skills, knowledge and best practices are openly shared to achieve individual, team and business goals.
• Provide development plans for staff and ensure regular touch bases to monitor progress.
• Proactively suggest and design improvements in process workflows.
• Assist in managing day-to-day operations and trains peers as needed.

• Operational Effectiveness & Control: Maintain and improve controls and implement process improvement initiatives.
• Understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books / Manuals and Process Guides.
• Be aware of the Operational Risk scenarios associated with the role and to ensure that all actions take into account of the likelihood of operational risks occurring.
• Work closely with the CIB central team in rolling out improvement initiatives in the reconciliations process.
• Ensure 'knowledge retention' in the team by reinforcing risk and control concepts through continuous staff training and mentoring.

To be successful in this role, you should meet the following requirements:

• A degree in Accounting/Finance/Management/Business Administration.
• Excellent knowledge and understanding of the TLM Platforms an advantage.
• At least 2-3 years working experience in Corporate & Institutional Banking and experience in managing MI reporting analysis, change and administrative work.
• At least 1 year of working experience on control-related functions.
• Preferably with knowledge on the migration and on-boarding of process, UAT exercises and process improvement.
• Ability to manage good relationships across multiple business lines and CIB/HSS Hubs.
• Ability to solve problems, articulate requirements and implement changes.
• Escalation – ability to recognize when a task should be escalated and following through to ensure management are aware.
• Possess knowledge on MS Office with good numerical and analytical skills.
• Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.
• Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.
• Ability to speak and understand English fluently, writes business letters and reports, and has good conversational/ telephone skills.
• Good Management skills and initiate improvements.
• Able to work effectively under challenging environment with tight timelines.