Assistant Manager, Key Account Management - GrabMart

Grab is Southeast Asia's leading superapp, providing everyday services that matter most to consumers in Thailand.

You will act as a consultant to merchant accounts in the retail and grocery sectors, supporting their business and growth on Grab platforms, while ensuring sustainable growth for both the accounts and Grab.

Key responsibilities include:

• Identifying newly onboarded merchants who have not yet invested in GrabMart campaigns or other growth opportunities, and prioritizing outreach based on their potential.
• Engaging merchant decision-makers to understand their needs and barriers, recommending relevant opportunities, and supporting them in making their first investment.
• Reviewing merchant operations and performance, agreeing on improvement actions, and following up to address operational gaps.
• Building trusted relationships with main merchant partners and agreeing on shared priorities and growth plans.
• Connecting merchant needs with the right teams, including Vertical, Marketing, Operations, Product, and Tech.
• Coordinating ownership and follow-through across teams to resolve execution gaps and deliver merchant growth projects.

Essential skills required:

• At least 3 years of work experience in retail or e-commerce.
• Highly driven and proactive, with an appetite for identifying and pursuing opportunities to grow merchants.
• Consultative selling and negotiation skills, with the ability to understand merchant needs and context.
• Ability to assess merchant performance and operations, identify improvement areas, and provide practical actions.
• Confidence in engaging merchant decision-makers to align on shared priorities and growth plans.
• Cross-functional coordination and initiative-management skills, including clarifying ownership, tracking, and resolving execution gaps.
• Strong analytical, problem-solving, and communication skills, with a practical, merchant-focused approach.

Benefits include:

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex, allowing you to create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• FlexWork arrangements such as differentiated hours.