Assistant Manager

The Assistant Manager provides compliant immigration advice, knowledge or strategy to clients and supervises end to end immigration processes for the firm’s corporate client base.

Responsibilities:

• Communicate effectively the progress of the immigration process with relevant client contacts and assist in managing the team to ensure advice to clients is accurate and timely.
• Provide accurate monthly billing estimates and ensure team monthly billing targets are met.
• Interface with the client with respect to all client needs and develop outstanding working relationships with client contacts.
• Participate in monthly calls/reviews with clients and identify service improvements, and lead high touch calls.
• Hands-on involvement with case escalations.
• Participate in business development initiatives and new client implementation projects.
• Assist managing on-boarding of new clients.
• Assist in preparation of RFPs.
• Assist in monitoring the performance on key accounts.
• Suggest process improvements.
• Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.
• Research and draft country processes and procedures.
• Update clients on any in-country legislative or process changes.
• Assist in compiling metrics/reports as required under contractual agreement with respective clients.
• Review expiry date reports and/or reminders and take the appropriate action as required.
• Assist in contributing to content and maintaining veracity of proprietary material in the firm’s Knowledge Management System (KMS).
• Coach, develop, and mentor junior staff in the team.
• Assist in determining capacity of team to take on new matters or clients and managing workflow.
• Assist Finance with client invoicing upon case completion.

Requirements:

• Competent in drafting legal advice and compliance assessments.
• Excellent customer service skills.
• Knowledge of Word, Excel and Access, or similar software.
• Operationally aware is essential.
• Excellent communication and presentation skills.
• Excellent organization and coordination skills.
• Strong Analytical skills.
• High degree of focus on Quality.
• Able to work in a discreet and sensitive manner.
• Able to effectively manage multiple and competing priorities.
• Able to be self-managed and proactively seek out work.
• Detail-oriented.
• Prior experience in Immigration or Global Mobility functions at a multinational or reputable local company in the Middle East for at least four years is preferable.

Benefits:

• Competitive Salary
• Health and Wellness: Private medical insurance including dental cover, and free Headspace membership
• Lifestyle and Family Support: Ticket allowance, advance housing policy and children’s education policy
• Time Away from Work: 22 days annual leave + public holidays, volunteering leave and long service leave
• Professional Development: Access to our e-learning platform, mentoring schemes, and training bursaries (where applicable)