Assistant General Manager, Soho Home

We are looking for an enthusiastic, organised, sales-driven Assistant Manager to assist in leading the team at our London-based Westbourne Grove location.

The Assistant Manager will be responsible for assisting the General Manager in the day-to-day running of the space, managing all aspects in their absence, and delivering a seamless, ‘second to none’ customer service experience.

The role will focus on operational efficiency and KPI attainment in line with company strategy.

Key responsibilities:

• Supporting the General Manager in leading the team and acting as GM in their absence
• Working alongside the GM to find innovative ways to deliver KPIs set by the business and accurately reporting all sales data back to relevant teams
• Taking ownership of in-store operations, both front of house and back of house, optimising opportunities to improve operational efficiency
• Supporting the VM assistant to ensure replenishment is consistently up to date and in line with visual standards
• Assisting with the submission of payroll and rotas for the team
• Raising and closing sales invoices
• Leading by example in demonstrating outstanding customer service and supporting staff members that require improvement
• Supporting the Site Stock Manager to stock take on a monthly basis to hit business KPIs on stock accuracy
• Immersing themselves in the Soho Home product to become an expert in Soho House's interior design and style
• Supporting the wider team with in-store events and collaborations
• Generating reports and valuable feedback for the General Manager and the wider business
• Being the first point of contact for customer escalations

What We Are Looking For:

• +5 years of experience in a luxury/premium retail environment
• Proactive and can-do attitude
• Understanding of the local and international furniture/design market
• Ability to think on their feet to quickly resolve queries and issues
• Excellent communication skills at all levels
• Good understanding of Microsoft 365 and other relevant software
• Warm and friendly manner
• Confident working within a team and individually
• Leads by example

Benefits:

• Competitive compensation packages
• Annual Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: unique food and drink trainings, events, and opportunities
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts
• Team Events: fitness sessions, cinema screenings, art classes, and more