Assistant(e) Chef de réception

We are seeking an Assistant Chef de réception to join our team at the 4-star Mercure Paris Vaugirard Porte de Versailles hotel, located in the 15th arrondissement of Paris.

As a leader, you will be responsible for:

• Driving problem-solving and performance within the reception team
• Integrating, training, and developing team members
• Communicating effectively with team members
• Providing inspiration for excellent customer service and satisfaction
• Collaborating positively with other departments to ensure high-quality customer experiences
• Ensuring a positive work environment and adhering to brand standards
• Supervising operational activities and ensuring compliance with directives and procedures
• Anticipating and resolving customer issues
• Managing projects assigned by management
• Overseeing cash handling and commission controls
• Embodying the Heartist spirit in customer interactions

Responsibilities include:

• Guaranteeing revenue recorded by the service
• Ensuring accurate billing and payment processing
• Maintaining effective communication and relationships
• Developing team competencies and providing training
• Working flexibly and demonstrating initiative
• Utilising PMS Opéra Cloud and TARS systems

Requirements:

• Fluency in English and another language
• Strong customer service and hospitality skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Familiarity with PMS Opéra Cloud and TARS systems
• Flexibility and adaptability
• Strong organisational skills

Benefits include:

• Meal allowance
• Health insurance
• 50% reimbursement of transportation costs
• Heartist card (discounts on Accor hotels and other perks)
• On-site restaurant
• Additional remuneration (13th month, collective incentives, exceptional bonuses)