Description
The Assistant Chief Concierge serves as an ambassador of The Hay-Adams, curating exceptional, personalized, and memorable experiences for every guest.
The Assistant Chief Concierge establishes the highest standards of luxury hospitality while ensuring flawless execution of Forbes Travel Guide Five Star and Leading Quality Assurance standards.
Key responsibilities include:
- Anticipating guest requests, preferences, and needs through proactive communication across departments
- Proactively delivering unexpected service, creating moments of delight
- Creating customized and one-of-a-kind guest experiences, itineraries, reservations, and exclusive access opportunities that exceed guest expectations
- Ensuring all guest interactions reflect the standards and service philosophy of Forbes Travel Five Star Guide and Leading Quality Assurance
- Overseeing Concierge to ensure daily tasks are being completed
- Maintaining a highly visible presence in the lobby and public areas to engage with guests and oversee service execution
- Leading, inspiring, and developing the Bell and Door teams through coaching, mentorship, and performance management
The ideal candidate has a minimum of 3 years of luxury hospitality experience, with Concierge experience required, extensive knowledge of Washington, D.C., and exceptional interpersonal, communication, organizational, and leadership skills.
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